01
Order enquiries
Include your order number, full name and the email address used when placing the order.
Perfume Emporium Customer Care
How can we help you?
Contact us about an order, fragrance, delivery, return, account or product enquiry. Our team will respond as soon as possible.
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Information that helps us assist faster
02
Damaged delivery
Keep the courier packaging and take clear photographs of the parcel, product and delivery label.
03
Product questions
Tell us the exact fragrance name, size and product link so we can check the correct item.
04
Privacy requests
Use “POPIA Request” as your subject when requesting access, correction or deletion of personal data.
Perfume updates
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