Shipping & Delivery
This policy explains order processing, courier delivery and what to do when a parcel is delayed or damaged.
1. Processing time
Orders are normally prepared for dispatch within 3 to 5 working days after payment has cleared. Working days exclude weekends and South African public holidays.
2. Areas and charges
We deliver to serviceable addresses in South Africa using third-party courier partners. Delivery charges are displayed at checkout and may vary by destination, parcel size or service level.
3. Delivery estimates
Courier transit times begin after dispatch and are estimates only. Remote areas may take longer. Delays may occur due to incorrect addresses, unsuccessful delivery attempts, courier disruptions, weather or public holidays.
4. Address accuracy
Please provide a complete street address, suburb, city, province, postcode and reachable phone number. Additional charges caused by incorrect or incomplete details may be for the customer’s account.
5. Tracking and problems
Where available, tracking details are sent after dispatch. Report visible damage, missing items or an incorrect delivery to hello@perfumeemporium.co.za as soon as reasonably possible.